PACIS 2021 Proceedings

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The Balanced Scorecard (BSC) has become one of the most established strategic management instruments in its now more than 25-year history. Information Systems (IS) research has also accumulated a considerable amount of BSCs adapted for their discipline. Although it is a common practice in other fields to evaluate the performance of BSC adaptation and provide valuable stimuli for its improvement, such a critical evaluation is not available for IS research. Therefore, this study will provide a literature review to describe the BSC adaptation of IS research by assessing the adherence to conceptual principles. In comparison with other disciplines, it is particularly revealed that there is a need for optimization in adapting the BSC structure and its strategic alignment, leading to specific recommendations for future research.



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