PACIS 2021 Proceedings

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Process modeling is an essential activity for implementing business process management. Due to its universal applicability, process modeling yields various benefits for organizations ranging from the automation of processes to facilitating communication, coordination, and knowledge. While the contemporary business process management body of knowledge provides adequate techniques and guidelines to deploy process modeling successfully, reports from practice indicate that organizations still struggle with adoption-related issues. Conducting a quantitative study with 314 participants, we found that organizations face challenges in finding best practices for process modeling projects. Thus, we synthesize and evaluate critical success factors that guide organizations in implementing successful process modeling projects. Based on statistical analysis, we concluded eight variables to be significantly important to process modeling projects’ success. Factor analysis identified the experience of the process modelers, process importance, usability of the project’s results, and degree of process orientation as the most critical success factors



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