PACIS 2021 Proceedings

Paper Type


Paper Number



Facing an ever-increasing amount of complexity in the corporate environment due to the digital transformation (DT), executives have started looking inward for solutions to the newly imposed challenges by improving and restructuring the organization’s business processes. Thus, business process change (BPC) management is gaining more importance, being able to combine both incremental and radical changes, imposed by DT. Plenty has been written about BPC and BPC project success; however, the literature lacks an extensive overview of the effects and challenges that arose for business process change management in today’s digital age. Our paper aims at closing this gap by analyzing and classifying the critical success factors involved in organizational change projects in the digital age. Furthermore, we also discuss this topic from the educational perspective by demonstrating the possibilities for integration of the discovered success factors into a simulation model of a serious game, aimed at teaching business process management.



When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.