B2C E-business Use in a Country: The Roles of E-government Maturity, Corruption, and Virtual Social Networks Diffusion

Authors

Jithesh Arayankalam, Information Systems Area Indian Institute of Management Kozhikode Kerala, IndiaFollow
Satish Krishnan, Information Technology and Systems Area, Indian Institute of Management Kozhikode, Kozhikode, Kerala, India.Follow

Abstract

Research exploring the link between e-government and e-business is still at a nascent stage. Motivated to advance this research area, using a quantitative study by employing publicly available data, we explore the relationships between e-government maturity, corruption, VSN diffusion, and B2C e-business use. We draw on the value framework for assessing egovernment impact, and ground our arguments on four theoretical perspectives, namely, (1) principal-client-agent theory, (2) institutional theory, (3) the strategic gap concept, and (4) Habermas' public sphere concept. Our results confirm (1) the indirect association between e-government maturity and B2C e-business use through corruption, and (2) the moderation effect of VSN diffusion on these relationships. The key contributions of this study include extending (1) the understanding of ‘e-government–e-business’ relationship by empirically establishing the role of corruption as an intervening factor; and (2) the notion of VSN as a public sphere to the business context.

Recommended Citation

Arayankalam, Jithesh and Krishnan, Satish, "B2C E-business Use in a Country: The Roles of E-government Maturity, Corruption, and Virtual Social Networks Diffusion" (2020). PACIS 2020 Proceedings. 55.
https://aisel.aisnet.org/pacis2020/55