PACIS 2020 Proceedings


In Australia, electronic medication management systems (eMMS) are replacing paper-based medication charts. Given the substantial investment made, it is essential to evaluate the successful implementation, adoption and continued use. User satisfaction is the major indicator of success in any health information technology, especially in the case of eMMS where usage is mandatory. This paper applies a novel approach called fuzzy set Qualitative Comparative Analysis (fsQCA) to examine the factors affecting user satisfaction, one year post implementation, of eMMS in an Australian public hospital. Based on the Delone and McLean IS Success model, our study focuses how the complex configurations of four factors – ease of use, perceivedusefulness, information quality and service quality; affect user satisfaction as outcome. Our preliminary findings suggest that three combinations with perceived usefulness and one combination with information quality are the solutions that lead to high user satisfaction.



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