PACIS 2020 Proceedings


Intangible IT artifacts such as e-government, big data, smart city and IoT play a critically important role in public administration. However, as the most universal and representative IT artifacts in public administration, e-government and smart cities are close in theory and notion, separate and independent in praxis in China. Considering the national smart city pilot program as a quasi-natural experiment, this paper utilizes the PSM-DID approach to empirically test whether implementing smart city pilot programs improves government website performance for prefectural-level cities in China. The empirical results show that the smart city pilot program can significantly improve government website performance. Our findings also help to shed light on the linkage among the diffident IT artifacts in public administration.



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