PACIS 2020 Proceedings


Knowledge sharing in forums is an important part of MOOCs (Massive Open Online Courses). However, the usage of forums to practice knowledge sharing are often inac-tive and inadequate. To address this problem, we used an action research to build and test a real- time sharing-quality-monitoring mechanism which assesses the quality of answers from text features. The results of this research showed that the mechanism was easy to use and could strengthen one’s intentions to share knowledge via regulating its users’ knowledge sharing behaviours. However, it may negatively affect peoples’ ten-dency to share knowledge, for example, when they do not want to be monitored and be forced to share or when users feel frustrated using the mechanism. Suggestions for al-terations and refinements of the current design are discussed.



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