Abstract

Assessments studies are conducted to determine a business’ needs to achieve desired conditions. In the case of businesses, such goal is to profit and create value through goods or services. This research focusses on healthcare businesses, such as hospitals, where besides trying to make profit, must care for its patients’ safety and well-being. A novel assessment method will be proposed, in which the criteria interdependencies will be considered, instead of considering them independent. The study makes use of the BOCR analysis, where both positive and negative aspects are considered to get more comprehensive results. The interdependencies will then be assessed using the DANP Method, which will generate a causal diagram showing the total influence of one factor into the others, as well as their influential weights. Through this new application, we can demonstrate which factors are most important, most likely to occur, or have more impact on the business infrastructure.

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