The wide acceptability of ICTs and social media enriches the delivery platform of e-gov services (EGS). EGS is an important interaction and collaboration channel between the government and the public. The public can conveniently and timely explore problems, provide ideas, and design solutions to improve EGS. The roles of the public changed to active, informed partners or co- creators of EGS innovation and problem solving. This study builds the influence factor model on public engaging intention of value co-creation for EGS based on technology acceptance theory, trust theory, and motivation theory to explore impact factors and impact paths. Path analysis interpreted how the public would accept and adopt value co-creation behavior for EGS. This study also introduced a comprehensive picture of the new paradigm of public service value creation in an era of increasing user dominance, that is, the public.
Hu, Guangwei; Yan, Jiaqi; Pan, Wenwen; Raza, Sohail; and Piao, Chunhui, "The Influencing Path of Public Engaging Intention in the Value Co-Creation of E-Gov Services：An Empirical Investigation" (2018). PACIS 2018 Proceedings. 65.