While the importance of societal culture and electronic government (e-Government) capabilities have been acknowledged in information systems (IS) research, few studies have focused on how government agencies in developing countries establish effective delivery of e-Government services and influence societal perspectives of these services. Saudi Arabia is a developing country that is less advanced than developed and several developing countries in its implementation, management, and delivery of e- Government services. Using Hofstede’s cultural dimensions and absorptive capacity theory, this paper provides an initial conceptual model to identify the role of a society’s culture in developing the capabilities of government agencies in Saudi Arabia to deliver effective e-Government services.
Sehli, Hayat; Cooper, Vanessa; and Sarkar, Pradip, "THE ROLE OF CULTURE IN DEVELOPING THE EGOVERNMENT ABSORPTIVE CAPACITY OF AGENCIES IN SAUDI ARABIA: A CONCEPTUAL MODEL" (2016). PACIS 2016 Proceedings. 344.