Many organisations in modern business environment are exploring ways to become more efficient by cutting costs and investing in information and communication technologies (ICT) to support their business activities. Among many technologies, organisations continue to implement videoconferencing systems (VCS) to achieve productive outcomes from their employees. Importantly, if used properly, VCS can enable enhanced worker performance, workplace communications, and decision-making. However, there are inconsistent experiences, and varying evidence that emerges from business settings and the ICT literature, in relation to the benefits of VCS. So far, scant research has investigated the the influence of VCS and surrounding factors on productivity at the individual level and at the task level. To fill this gap, this research-in-progress proposes a study to take a closer look at factors that influences worker productivity when employees use VCS for different type of real business tasks. Data was collected from archival data, interviews, and focus group with workers employed at a professional services firm in Australia. This research-in-progress paper outlines a summary of related literature review, research gaps, research questions, conceptual research model, and adopted research method to conduct this study.
Kim, Kyu Sik, "Understanding Factors Influencing Worker Prodcutivity in Videoconferencing Meetings: A Case Study of a Professional Services Firm" (2015). PACIS 2015 Proceedings. 261.