Service systems can be regarded as the arrangement of resources that are linked to other systems based on value propositions. Value co-creation in service systems is very important for enterprises to get competitive advantage and customer satisfaction. This research attempts to theoretically model value co-creation in service systems based on the concept of service-dominant logic and resourcebased theory. This research aims to synthesize previous literature and build a theoretical model of value co-creation that can contribute to a concrete research foundation information management and service science research fields. Meanwhile, this research can provides important clues for enterprises to design value co-creation activities and service facilitation in accordance with customers’ perspective as well.
Hsieh, Yen-Hao, "A Systematic Framework of Value Co-Creation Modelling in Service Systems" (2015). PACIS 2015 Proceedings. 145.