Drawing on the resource-based view (RBV), the aim of this research is to better understand how satisfaction with application service providers (ASPs) is affected by intangible assets in interorganizational relationships (e.g. antecedents of non-contractibility), which in turn are influenced by IT-enabled resources such as information systems (IS) integration and ambidexterity of software development. Empirical findings support the proposed model. We discuss the implications for practitioners and research.
Chou, Shih-Wei; Hung, I-Hua; and Hsieh, Pi-Hui, "Understanding Satisfaction With Service Providers From The Resource-Based View Of A Firm" (2012). PACIS 2012 Proceedings. 87.