The objective of this research is to investigate the effectiveness of including consumers in the design of technology-enabled services. The distinguishing aspect of our research is the use of an interdisciplinary emerging field of service science, which takes a holistic approach to understanding service system dynamics. We use three complementary frameworks to analyse the research questions. We believe that each of the frameworks that we use has the potential to add a different level of detail to analysis. This paper discusses the research objective and the theoretical foundations along with research methodology that we utilise in this work. The focus of this paper is on presenting the three frameworks for qualitative analysis. Therefore, it draws out the themes that have the potential to be used in the analysis. From this research, we want to bring together the shared aims of these frameworks for studying and improving the system design in service science.