Multiple software development projects are often managed concurrently to deliver a complex software system. This approach of managing multiple development projects together to deliver an IT product is called program management. How can an IT product development program manage the interfaces with the internal and external environment successful leading to the program’s success? This study examined the best communication strategies adopted by an IT product development program for different interdependencies and uncertainty to drive the successful outcomes of product development. The framework provides a useful framework for program managers and researchers to strategically manage communication activities corresponding to different internal constraints and external uncertainties.


external communication, program management, product development


ISBN: [978-1-86435-644-1]; Full paper