Information system development (ISD) has long been treated as that process that system developers craft an artifact to support business operation based on their special expertise. However, a significant portion of projects still have failed because the developed outcome cannot fit users’ needs. An emerging internal service concept indicates that, by treating ISD as one type of service, the requirement definition can be viewed as a co-production process in which users and developers integrate their own knowledge. By incorporating this concept into research design and taking intellectual capital perspective into account, this study proposed a model to examine the antecedents and consequences of knowledge co-production between users and developers. Data collected from 267 developers confirmed our hypotheses that knowledge co-production can benefit ISD outcomes, and common knowledge, relational capital and participative decision-making between these two parties increase the effectiveness of knowledge co-production effectively. Lastly, the implications toward academic and practitioner are also provided.
Hsu, Jack Shih-Chieh; Lo, Chiao-Fang; Lin, Tung-Ching; and Cheng, Kuang-Ting, "Understanding the Role of Knowledge Co-Production between Users and Developers in ISD Project: An Intellectual Capital Perspective" (2010). PACIS 2010 Proceedings. 49.