In the knowledge based society, organizations often encounter problems as they seek to manage knowledge. Consequently, they try to identify the causes of these problems and find solutions. In this article, we develop a knowledge management problems-causes-solutions framework that encompasses: problems associated with knowledge creation, storage/retrieval, transfer and application; causes, including organizational, human-related and technical dimensions; and both IT and non-IT solutions. Survey data from 143 junior knowledge workers is analyzed in a preliminary verification of the framework. The importance of the framework and its implications for knowledge management research and practice are discussed.
Ou, Carol X.J and Davison, Robert M., "Knoweldge Management Problems, Causes, And Solutions: Junior Knowledge Workers’ Prespectives" (2007). PACIS 2007 Proceedings. 31.