The Covid-19 pandemic has impacts on the working environment and cultures of organizations. This case study explores positive practices of information technology enabled knowledge management in two aspects during the Covid-19 pandemic. First, the Covid-19 pandemic has driven “smart working” in organizations. Organizations can cope with this change in a positive way in knowledge management through stimulating knowledge flows using information technologies. Second, information technology enabled transformational and transactional of knowledge management are the key to success of “smart working” in the organization during the Covid-19 pandemic. Fully digitalization in organizations beyond “smart working” using digitalized documents repositories and knowledge management enables the organizational learning. The positive practices of knowledge management developed in response to the Covid-19 pandemic can continuously be applied to knowledge management in the long-term of development of organizations.
Wang, Shouhong, "A Case of Information Technology Enabled Knowledge Management During the Covid-19 Pandemic" (2022). NEAIS 2022 Proceedings. 38.