Hyflex is a little-studied emerging course delivery method in higher education. A comprehensive qualitative study about this topic can contribute significantly to multiple fields of scholarship to ensure that the full potential is achieved. The pilot study discovered two significant factors influencing student performance in Hyflex courses: engagement and infrastructure. Findings hint that focus could be placed on increasing connections between students and the college community. Students could be taught how to improve their communication skills to advocate for themselves in the course, and incentives to attend the course could be provided. This pilot study aims to establish research methods and methodology as a template for more comprehensive qualitative and quantitative studies to determine which factors affect student performance in a Hyflex course.