Title

TRUST DEVELOPMENT IN VIRTUAL TEAMS: UNDERSTANDING THE DEVELOPMENT OF TRUST AND THE ROLE OF TEAM GOALS AND TECHNOLOGY

Abstract

Virtual teams benefit both organizations and academic institutions by bringing together team members from different areas of expertise. This practice is rapidly gaining popularity; however, understanding how trust is formed among team members has yet to be fully understood. Using a qualitative research method of in-depth interviews, three research questions explore the definition and development of trust in virtual teams as well as the role that team goals and technology play in the development of trust in virtual teams. This study shows that the development of trust is complex, team goals contribute in developing that trust, and technology is also an enabler in that development.

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