How Shifting the Focus from Cost Center to Value Engine Means Erasing the IT Box from the Organization Chart

Authors

Joe Peppard

Abstract

For decades, organization charts have included an IT box, but that box is now the single greatest drag on realizing value from IT because it creates a permanent fissure between “IT” and “the business,” locking in chronic underperformance and failed IT investments. This MISQE Insight surfaces the hidden assumptions of an organizing model that sabotages digital transformation ambitions and describes companies that are organizing for IT differently. It provides practical guidance for a model that shifts the focus from managing IT to generating value from IT.

Recommended Citation

Peppard, Joe (2025) "How Shifting the Focus from Cost Center to Value Engine Means Erasing the IT Box from the Organization Chart," MIS Quarterly Executive: Vol. 24: Iss. 2, Article 8.
Available at: https://aisel.aisnet.org/misqe/vol24/iss2/8