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MIS Quarterly Executive

Abstract

This case study of a fictional insurance company (based on real-life events) shows how generative artificial intelligence (GenAI) can both trigger and defend against cyberattacks. It illustrates how GenAI “ups the ante” for white- and black-hat cyberattackers and how Gen AI can be used to combat these threats. Thus, GenAI is a two-sided coin that presents a significant dilemma for IT managers and executives: Should they embrace AI as a defense strategy, or risk being left vulnerable to threat actors armed with GenAI?

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