British American Tobacco (BAT), the third largest in its industry, employs 90,000 people in 182 countries around the world - in 68 operating companies and 86 manufacturing and processing sites. In 1996, BATs Head of IT reported to the CFO, no top IT executive in a BAT operating company was on the top management team, and line executives and IT staff operated in quite different realms. Today, BATÂ¡Â¯s CIO holds a seat on the board and reports directly to the CEO, 90 percent of the operating company CIOs are on their companyÂ¡Â¯s board, and two former country-level CEOs run BATÂ¡Â¯s IT strategic planning operation. In less than five yearsÂ¡Â¯ time, IT has moved from back office to boardroom. How did this happen? Through a series of continuing IT education programs - for line managers, IT managers, and even the board - delivered in partnership with a university.
Wheeler, Bradley C.; Marakas, George M.; and Brickley, Peter
"From Back Office to Boardroom: Repositioning Global IT by Educating the Line to Lead at British American Tobacco,"
MIS Quarterly Executive: Vol. 1
, Article 5.
Available at: https://aisel.aisnet.org/misqe/vol1/iss1/5