Abstract
E-banking cardless technologies, enable to withdraw cash from ATM without virtual or any physical card. It increases enhanced utilization of ATM banking services and improve flexibility of services to customers. The purpose of this research was to develop cardless e-banking services. The study used design Science research methodology. The study uses requirement elicitation method to identify and analyze existing system challenges then to design E-banking cardless transaction services framework. Based on the proposed framework, the software was developed that allows customer to withdraw cash from ATM machine using their mobile phone. Based on the study result, card expiration, captured, dispute and forgotten were the main challenges to the exiting ATM based banking services. All of the respondents were used Mobile and ATM services. Domain experts were evaluated both the framework and the prototype, acceptable result was found from the evaluation. The integration of ATM and Mobile banking services and the ECTS framework development can enhance utilization of E-banking services.
Recommended Citation
Teshome, Abebaw and Assefa, Temtim, "Designing E-Banking Cardless Transaction Services Framework for Banking Sectors in Ethiopia" (2021). MENACIS2021. 22.
https://aisel.aisnet.org/menacis2021/22