Theory of IT adoption relies on the concept of users’ choice. However, a substantial part of IT implementations is aimed at mandating adoption where usage is compulsory and non-usage has consequences. In these cases, full IT compliance is strived for, but seldom achieved. Previous research suggests that different patterns and relations assert itself in mandated settings. Thus, the factors influencing IT adoption (and IT compliance) in mandated settings are not the same as in voluntary settings. The existing literature however fails in identifying the motivational factors for IT compliance with a mandated IS. So far the discussion has to a large degree been reduced to what works best: carrot or stick? In this paper we extend the current literature of IT adoption for cases of mandated use. We do so by drawing on a case study of a mandated IS in a public university. This paper provides an initial framework for mandated IS that includes three contextual factors and five motivational factors which, in this case study, affected the level of IT compliance with a mandated IS.
Heeager, Lise T.; Eldridge, Anna Boe; Toft, Camilla Møller; and Carugati, Andrea, "Motivational Factors For IT Compliance With A Mandated IS: The Case Of A University" (2017). MCIS 2017 Proceedings. 35.