SOCIAL DYNAMICS OF COPING IN INFORMATION SYSTEMS IMPLEMENTATIONS: TRIGGERS AND REAPPRAISALS
The coping perspective has recently been explored to further understand user adoption behavior in IS research. The basic idea that users appraise a new IS situation and select adaptation behaviors based on those appraisals has strong face validity and may help us understand how and why certain IS implementations succeed while others fail. This lens has potential to shed additional insight into IS implementations across multiple organizations with various stakeholder. However, little is known about what may trigger a reappraisal, how these reappraisals unfold, and how they influence implementation success. This dissertation looks at a telemedicine implementation across multiple nursing homes to answer these questions.
Claggett, Jennifer, "SOCIAL DYNAMICS OF COPING IN INFORMATION SYSTEMS IMPLEMENTATIONS: TRIGGERS AND REAPPRAISALS" (2011). MCIS 2011 Proceedings. 129.