This paper is about studying citizens’ information needs through a collection of different research lenses. We were interested in users of online, citizen rights web sites, such as the SHIL (http://shil.info) site. Our results report findings from three parallel data collection efforts. In order to gain a better understanding of how the SHIL website is used, and to compare the information needs and information sources used by SHIL, users and potential users unaware of the existence of the Website, were surveyed, using a trio of methods. We report several interesting differences between the three groups, and suggest future work on analyzing the site, its users, the content it provides and the needs it serves.