Group decision support systems (GDSS) are software packages that provide support and structure to the group decision making process. GDSS technology is often referred to as groupware. Groupware provides members of a work group with the ability to share documents, to communicate easily with one another, and to use decision support aids such PERT charts and budget allocation models. Middleware is a new term used to describe high-end GDSS products. They add interfacing capabilities to the communication and decision support aids found in traditional groupware products. GDSS products are being introduced into an increasing number of organizations. Training in the use of a system is a crucial step in getting workers to accept and adopt a GDSS as a means for making decisions. The training should include the principles of group dynamics and the use of decision support aids as well as instruction on the intricacies of the specific GDSS product.
Perreault, Heidi R.
"Training Is the Key to Implementing a Group Decision Support System,"
Journal of Information Systems Education: Vol. 5
Available at: https://aisel.aisnet.org/jise/vol5/iss1/3
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