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Journal of Information Systems Education

Abstract

This paper compares the processes of Face-To-Face (FTF) teams and Online Learning Teams (OLTs) and proposes methods to improve the performance of OLTs. An empirical study reviewed the performance of fifteen FTF teams and OLTs and their communication patterns were coded by the IBMPO system developed by Futoran et al. (1989) in order to develop a discourse analysis for each team. The results confirmed that FTF teams outperformed OLTs and identified four approaches to improve the performance of OLTs: (1) Posting well-organized information; (2) Increasing "process gain" activities and decreasing "process loss" activities; (3) Instructions and facilitation to promote the discussion of process and content equally and facilitate better communication patterns; (4) Minimizing members' absences. These are reviewed and practical solutions proposed.

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