Journal of Information Systems Education


As a variation to the case study method, action memos can be used to educate students about IS management concepts. Action memos are mini-cases, written in the style of an in-basket memo, demanding a response, usually in form of a decision or an opinion. Action memos have several positive characteristics. They have realism, and prepare students for a real world activity. They can be read and comprehended relatively quickly, yet at the same time they can reveal students' knowledge, insight, and problem solving capability.