Abstract

Over the past years, due to digital transformation and the revolution imposed by COVID-19 pandemic, new working modalities have been progressively adopted, introducing some challenges, especially in the public sector (PA) characterized by bureaucratic processes and increasing investment in digital infrastructure. Among the obstacles, Technostress (TS) - occupational stress caused by technologies that can impact the mental and physical health of employees - can undermine organizational sustainability (OS), which is aimed at achieving long-term success through responsible resource management, equity, and ethical practices, interpreted as the well-being of HR. However, in the scientific landscape, the research on this topic appears fragmented and a broad but focused review is needed to understand the phenomenon fully. Starting from these considerations, the main purpose of this paper is to analyze in depth the literature focusing on the recent debate on the effect of Technostress on Organizational Sustainability in the public sector, shedding light on emerging research topics related to the phenomenon. To meet this research aim, this study is based on a scoping review. Web of Science database was selected and scanned to access publications. The analysis identifies in the sample under investigation the temporal distribution of scientific contributions, the co-words cloud as well as a thematic map on the motor and emerging themes which characterize the topic under analysis. This study also proposes a research agenda for scholars while providing insightful suggestions from a practical point of view for researchers and professionals in public sector HR and organizational design.

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