Agile requirements work in a digital transformation project: Managing diverse and dispersed user needs
Successful requirements engineering is vital to the success of software projects. Agile software development seeks to limit the risk of misunderstanding requirements by emphasizing evolutionary delivery and more end-user involvement. But what happens when features are not accepted because the customers cannot agree among themselves? In this paper we report on an ongoing study where a software development company is creating a software system from scratch for a complex, diverse, and dispersed customer organization. We describe our ongoing study in which we follow a feature of the software system from idea to implementation. We attempt to explain our observations through three theoretical lenses: User participation and involvement, power relations in complex organizations, and balancing of local and global needs in system development.
Vestues, Kathrine and Bjornson, Finn Olav, "Agile requirements work in a digital transformation project: Managing diverse and dispersed user needs" (2016). International Research Workshop on IT Project Management 2016. 1.