Paper Number
ICIS2025-2060
Paper Type
Short
Abstract
This paper addresses low adoption and engagement in Enterprise Resource Planning (ERP) systems by integrating gamification using Design Science Research (DSR). We develop a conceptual framework aligning Design Requirements (DRs), Gamification Design Principles (GDPs), and Game Design Elements (GDEs) to improve both experiential (motivation) and instrumental (task performance) outcomes. The framework is instantiated as a Gamified Web Application (GWA) connected to SAP/Fiori and evaluated via a mixed-method pilot study with ERP users. Pilot study results show improvements in user engagement, behavioral intention to use the system, and task performance encouraging a full study with real-world ERP users. Expert interviews further validated GWA’s effectiveness, emphasizing personalization and user feedback. Our findings contribute to a replicable design method and demonstrate that structured gamification can enhance learning and interaction in real-world ERP systems, offering guidance for developers, educators, and implementers.
Recommended Citation
Adeborna, Esi and Motiwalla, Luvai F., "Designing Gamified ERP Systems for User Engagement and Task Performance" (2025). ICIS 2025 Proceedings. 25.
https://aisel.aisnet.org/icis2025/user_behav/user_behav/25
Designing Gamified ERP Systems for User Engagement and Task Performance
This paper addresses low adoption and engagement in Enterprise Resource Planning (ERP) systems by integrating gamification using Design Science Research (DSR). We develop a conceptual framework aligning Design Requirements (DRs), Gamification Design Principles (GDPs), and Game Design Elements (GDEs) to improve both experiential (motivation) and instrumental (task performance) outcomes. The framework is instantiated as a Gamified Web Application (GWA) connected to SAP/Fiori and evaluated via a mixed-method pilot study with ERP users. Pilot study results show improvements in user engagement, behavioral intention to use the system, and task performance encouraging a full study with real-world ERP users. Expert interviews further validated GWA’s effectiveness, emphasizing personalization and user feedback. Our findings contribute to a replicable design method and demonstrate that structured gamification can enhance learning and interaction in real-world ERP systems, offering guidance for developers, educators, and implementers.
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Comments
16-UserBehavior