Paper Number

ICIS2025-2221

Paper Type

Short

Abstract

Outsourcing tasks via online labor platforms (OLPs) has become a widely adopted strategy for companies to delegate activities beyond their core competencies to external gig workers, enabling rapid and cost-effective task execution. Increasing task complexity and required expertise lead to higher payment, incentivizing gig workers to exaggerate their qualifications and engage in certificate forgery. Such misrepresentations often result in inadequate task outcomes. Existing approaches focus on detecting forgeries through governance mechanisms; they address results rather than underlying causes and cannot provide complete security. Our research, in contrast, addresses the causes of certificate forgery on OLPs. Following a design science research approach and based on a literature review and interviews, we identify challenges, derive requirements and design pattern elements, and propose a blockchain-based design pattern to mitigate credential fraud. Our research contributes to reducing information asymmetries between gig workers and organizations, thereby enhancing task quality, improving trust, and commitment on OLPs.

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Dec 14th, 12:00 AM

Design Pattern Development for Online Labor Platforms: Addressing Certificate Forgery Through Blockchain-Based Solutions

Outsourcing tasks via online labor platforms (OLPs) has become a widely adopted strategy for companies to delegate activities beyond their core competencies to external gig workers, enabling rapid and cost-effective task execution. Increasing task complexity and required expertise lead to higher payment, incentivizing gig workers to exaggerate their qualifications and engage in certificate forgery. Such misrepresentations often result in inadequate task outcomes. Existing approaches focus on detecting forgeries through governance mechanisms; they address results rather than underlying causes and cannot provide complete security. Our research, in contrast, addresses the causes of certificate forgery on OLPs. Following a design science research approach and based on a literature review and interviews, we identify challenges, derive requirements and design pattern elements, and propose a blockchain-based design pattern to mitigate credential fraud. Our research contributes to reducing information asymmetries between gig workers and organizations, thereby enhancing task quality, improving trust, and commitment on OLPs.

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