Paper Number
ICIS2025-1714
Paper Type
Short
Abstract
As the demand for remote healthcare delivery continues to increase, virtual care is emerging as an essential component of healthcare services. This research challenges the reductive view of virtual care, often perceived as limited to routine general practitioner consultations facilitated through telehealth platforms. Instead, we present the dynamic nature of virtual care services by examining the process of configuring virtual and the physical. An illustrative case drawn from the Western Australia Country Health Service Command Centre (WACHS CC) delivering specialist emergency care services in geographically remote settings sheds light on the broader implications of the virtual and the physical configurations that support the provision of remote healthcare. In doing so, we identify implications of spatial, clinical, and digital configurations on patient experience and quality of care. This paper highlights new avenues for exploring the diverse forms of virtual care, which have received limited attention in Information Systems Research.
Recommended Citation
Gunawardena, Dinushika; Guo, Mingyue; Sistenich, Vera G M; Thomas, Manoj A.; and Hovorka, Dirk, "Caring at a Distance: Configuration of Remote Healthcare" (2025). ICIS 2025 Proceedings. 7.
https://aisel.aisnet.org/icis2025/public_is/public_is/7
Caring at a Distance: Configuration of Remote Healthcare
As the demand for remote healthcare delivery continues to increase, virtual care is emerging as an essential component of healthcare services. This research challenges the reductive view of virtual care, often perceived as limited to routine general practitioner consultations facilitated through telehealth platforms. Instead, we present the dynamic nature of virtual care services by examining the process of configuring virtual and the physical. An illustrative case drawn from the Western Australia Country Health Service Command Centre (WACHS CC) delivering specialist emergency care services in geographically remote settings sheds light on the broader implications of the virtual and the physical configurations that support the provision of remote healthcare. In doing so, we identify implications of spatial, clinical, and digital configurations on patient experience and quality of care. This paper highlights new avenues for exploring the diverse forms of virtual care, which have received limited attention in Information Systems Research.
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