Paper Number
ICIS2025-2568
Paper Type
Complete
Abstract
This study explored technology-positioning competition, an overlooked yet vital area of information systems (IS) implementation based on a case of inter-sectoral national ID ecosystem implementation. The goal was to understand what drives technology-positioning competition and how it can be managed. The study employed Constructivist Grounded Theory methodology to analyse secondary data collected primarily through non-participant observation of spontaneous live workshop events in two national-level ID implementation communities in a Global South country from 2021 to 2024. The full corpus of data included video and audio transcripts, digital documents and official communiques about the project. The results show the dynamics of technology-positioning competition amongst stakeholder groups, contributing to understanding distinctive features of the phenomenon. Synthesis and synthesis evaluation were posited as ways of managing sharp technology-positioning competition. Guidelines that could assist practitioners and government officials in coping with technology-positioning competition in large-scale IS implementation projects were suggested.
Recommended Citation
Mulaji, Sarah Mulombo and Brown, Irwin, "Technology-Positioning Competition in Information Systems Implementation: The Case of National Identity Ecosystems" (2025). ICIS 2025 Proceedings. 13.
https://aisel.aisnet.org/icis2025/public_is/public_is/13
Technology-Positioning Competition in Information Systems Implementation: The Case of National Identity Ecosystems
This study explored technology-positioning competition, an overlooked yet vital area of information systems (IS) implementation based on a case of inter-sectoral national ID ecosystem implementation. The goal was to understand what drives technology-positioning competition and how it can be managed. The study employed Constructivist Grounded Theory methodology to analyse secondary data collected primarily through non-participant observation of spontaneous live workshop events in two national-level ID implementation communities in a Global South country from 2021 to 2024. The full corpus of data included video and audio transcripts, digital documents and official communiques about the project. The results show the dynamics of technology-positioning competition amongst stakeholder groups, contributing to understanding distinctive features of the phenomenon. Synthesis and synthesis evaluation were posited as ways of managing sharp technology-positioning competition. Guidelines that could assist practitioners and government officials in coping with technology-positioning competition in large-scale IS implementation projects were suggested.
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