Paper Number

ICIS2025-1939

Paper Type

Complete

Abstract

Despite the promise of blockchain-enabled platforms for decentralization, transparency, and security, they still struggle to retain users over time. Prior studies tend to address either technological design or the user cognition stream, neglecting the crucial interaction between them. This study conducts a scoping review of 172 publications to synthesize technological affordances, such as validity, automation, decentralization, generativity affordance, and user cognition, including trust, perceived performance, and continuance intention, in the current blockchain-based decentralized platforms domain. Guided by Zhang and Li’s (2005) human-computer-interaction framework, we identify three major research challenges: 1) Overemphasis on backend architecture and the exploration of user-friendly interface design; 2) few research focuses on developing blockchain protocol or applications based on users’ responses; 3) achieving effective use requires reducing learning costs of the decentralized platforms. Our findings suggest the importance of aligning technological design with user perception and suggest a more integrated approach to enhance engagement and adherence in blockchain-enabled applications.

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10-Blockchain

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Dec 14th, 12:00 AM

Exploring the Interaction Between Technological Affordances and User Cognition: A Scoping Review of Blockchain-Enabled Decentralized Platforms

Despite the promise of blockchain-enabled platforms for decentralization, transparency, and security, they still struggle to retain users over time. Prior studies tend to address either technological design or the user cognition stream, neglecting the crucial interaction between them. This study conducts a scoping review of 172 publications to synthesize technological affordances, such as validity, automation, decentralization, generativity affordance, and user cognition, including trust, perceived performance, and continuance intention, in the current blockchain-based decentralized platforms domain. Guided by Zhang and Li’s (2005) human-computer-interaction framework, we identify three major research challenges: 1) Overemphasis on backend architecture and the exploration of user-friendly interface design; 2) few research focuses on developing blockchain protocol or applications based on users’ responses; 3) achieving effective use requires reducing learning costs of the decentralized platforms. Our findings suggest the importance of aligning technological design with user perception and suggest a more integrated approach to enhance engagement and adherence in blockchain-enabled applications.

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