Paper Number

1365

Paper Type

Complete

Abstract

This study examines how knowledge workers perceive and interact with intelligent personal assistants (IPAs) such as Microsoft Viva Insights (MVI), which are designed to enhance productivity and wellbeing. Despite the growing deployment of these AI tools, there is limited research on how workers perceive and interact with these AI tools aimed at regulating their behaviours. This interpretive case study draws on data from 26 semistructured interviews, 4 self-reflection journals, 88 screenshots of interactions with MVI, 22 product videos, and 23 vendor articles and documents to analyse the assumptions embedded within MVI and worker perceptions and responses. Using framing theory as an analytical framework, the study integrates cognitive and sociological perspectives to reconceptualise human-AI interaction as a dynamic form of frame interaction while highlighting the conditions that facilitate successful and effective coregulatory interactions.

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Dec 15th, 12:00 AM

Bridging Minds and Machines: A Framing Perspective on Human-AI Work Coregulation

This study examines how knowledge workers perceive and interact with intelligent personal assistants (IPAs) such as Microsoft Viva Insights (MVI), which are designed to enhance productivity and wellbeing. Despite the growing deployment of these AI tools, there is limited research on how workers perceive and interact with these AI tools aimed at regulating their behaviours. This interpretive case study draws on data from 26 semistructured interviews, 4 self-reflection journals, 88 screenshots of interactions with MVI, 22 product videos, and 23 vendor articles and documents to analyse the assumptions embedded within MVI and worker perceptions and responses. Using framing theory as an analytical framework, the study integrates cognitive and sociological perspectives to reconceptualise human-AI interaction as a dynamic form of frame interaction while highlighting the conditions that facilitate successful and effective coregulatory interactions.

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