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Paper Number
2083
Paper Type
Complete
Abstract
This paper contributes to the emerging discourse on digital resilience – employing digital technologies to fortify entities against disruptive events. This entails concerted, ongoing efforts to harness digital assets and abilities to foster digital resilience and bounce back to business-as-usual operations. However, little is known about the process that underpins digital resilience within organizations. This study examines how digital resilience can be fostered through dynamic coordinative actions during an unfolding disaster. Our interpretive case study examines the response of a large New Zealand grocery retailer to the costliest tropical cyclone ever recorded in the southern hemisphere. We conceptualize a coordination process model of digital resilience that entails balancing between structured and improvised coordination approaches involving orchestrating, following, decentralizing, and aligning coordinative actions. Further, we explicate the temporal (i.e., proactive and reactive) and spatial (i.e., top-down and bottom-up) aspects of digital resilience.
Recommended Citation
Li, Xiao; Kotlarsky, Julia; and Myers, Michael, "Expect the Unexpected: Digital Resilience During Disasters" (2024). ICIS 2024 Proceedings. 5.
https://aisel.aisnet.org/icis2024/general_is/general_is/5
Expect the Unexpected: Digital Resilience During Disasters
This paper contributes to the emerging discourse on digital resilience – employing digital technologies to fortify entities against disruptive events. This entails concerted, ongoing efforts to harness digital assets and abilities to foster digital resilience and bounce back to business-as-usual operations. However, little is known about the process that underpins digital resilience within organizations. This study examines how digital resilience can be fostered through dynamic coordinative actions during an unfolding disaster. Our interpretive case study examines the response of a large New Zealand grocery retailer to the costliest tropical cyclone ever recorded in the southern hemisphere. We conceptualize a coordination process model of digital resilience that entails balancing between structured and improvised coordination approaches involving orchestrating, following, decentralizing, and aligning coordinative actions. Further, we explicate the temporal (i.e., proactive and reactive) and spatial (i.e., top-down and bottom-up) aspects of digital resilience.
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