User Behaviors, Engagement, and Consequences
Loading...
Paper Number
2572
Paper Type
Completed
Description
Workarounds are a common phenomenon in the context of information systems use and while they can be necessary for the completion of work, they can also have negative consequences for individuals and organizations. Therefore, understanding why workarounds occur and how the need for them can be reduced is important for the effective design, implementation, and use of information systems. Affordances offer a useful theoretical perspective for the study of information systems and technology workarounds. This research demonstrates through a study of nurse’s work practices on hospital patient care units that insufficient affordance potency and in particular, the concept of the affordance cliff, offers a useful explanation for workarounds and an effective mechanism for understanding how systems can be designed and adapted to improve post-implementation use.
Recommended Citation
Anderson, Chad, "The Affordance Cliff: Explaining Technology Workarounds" (2021). ICIS 2021 Proceedings. 26.
https://aisel.aisnet.org/icis2021/user_behaivors/user_behaivors/26
The Affordance Cliff: Explaining Technology Workarounds
Workarounds are a common phenomenon in the context of information systems use and while they can be necessary for the completion of work, they can also have negative consequences for individuals and organizations. Therefore, understanding why workarounds occur and how the need for them can be reduced is important for the effective design, implementation, and use of information systems. Affordances offer a useful theoretical perspective for the study of information systems and technology workarounds. This research demonstrates through a study of nurse’s work practices on hospital patient care units that insufficient affordance potency and in particular, the concept of the affordance cliff, offers a useful explanation for workarounds and an effective mechanism for understanding how systems can be designed and adapted to improve post-implementation use.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.
Comments
21-UserBeh