Track Description

The expanding infusion of technology into our social and work lives has made the interplay between user behavior and information systems a critical issue. The questions of how technologies shape and influence user behaviors, how to encourage user engagement and other types of user behaviors, how user behaviors inform the use and design of technologies and artifacts, and the consequences of user behaviors on individual, collective, organizational, or societal outcomes have attracted considerable research attention. To better design IT artifacts and utilize advanced technology, we need to better understand users, their motivations, their tasks and incentive structures within different contexts, and the interplay among users, tasks, incentives, IT artifacts, and contexts/environments.

This track invites research that brings fresh theoretical, methodological, and practical insights concerning the interplay of technology and user behaviors, user engagement and the factors that encourage it, and their subsequent effects and consequences (both beneficial and adverse) at the individual, group, organizational, and societal levels as well as the intersection across levels. Research that examines less-explored areas is especially encouraged. We welcome papers that employ a variety of theories, perspectives, and methodologies (whether qualitative, quantitative, theoretical, design science or simulation-based, conducted in the field or the lab).

Track Chairs
Kaushik Dutta, University of South Florida
Ni (Nina) Huang, University of Houston
Stacie Petter, Baylor University
Juliana Sutanto, Lancaster University

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Sunday, December 12th

A Neural Investigation of eLoyalty on eCommerce Websites

Anika Nissen, Institute for Computer Science and Business Information Systems
Nadine R. Gier, Heinrich Heine University

Ad Quantity Customization and Its Effects on User Engagement – A Randomized Field Experiment

Dominick Werner, Technical University of Darmstadt
Evgheni Croitor, Technical University of Darmstadt
Konstantin Roethke, Technical University of Darmstadt
Vadim Manakov, Technische Universität Darmstadt
Martin Adam, Technical University of Darmstadt
Alexander Benlian, Technical University of Darmstadt

Affective Forecasting Errors in the Context of Social Networking Site Use

Katharina Baum, Weizenbaum Institute
Annika Baumann, Weizenbaum Institute for the Networked Society

Can Bot Improve Equity? Machine-generated Content Mitigates Cold-Start Issue


Demystifying Relative Evaluation in Social Fitness Apps

Zhiyin Li, Nanyang Technological University
Ben Choi, Nanyang Technological University

Dyadic Technostress Coping: Theoretical Foundation and Empirical Evidence Complementing Individual Coping

Katharina Pflügner, University of Bamberg
Christian Maier, University of Bamberg
Tim Weitzel, University of Bamberg

Employee’s Unauthorized Disclosure of Organizational Information on Social Media: The Role of Emotions and Boundary Permeability

Van-Hau Trieu, Deakin University
Vanessa Cooper, RMIT University
Dinithi Pallegedara, Manningham Council

“Even the Wisest Machine Makes Errors” – An Experimental Investigation of Human-like Designed and Flawed Conversational Agents

Johannes Riquel, University of Goettingen
Alfred Benedikt Brendel, Technisch Universität Dresden
Fabian Hildebrandt, University of Goettingen
Maike Greve, University of Goettingen
Lutz M. Kolbe, University of Goettingen

Examining the Impact of Yelp's Elite Squad on Users' Following Contribution

Xunyi Wang, Baylor University
Sean Patrick Sanders, University at Buffalo, SUNY
G. Lawrence Sanders, University at Buffalo, SUNY

Exploring User Heterogeneity in Human Delegation Behavior towards AI

Andreas Fuegener, University of Cologne
Joern Grahl, University of Cologne
Alok Gupta, university of minnesota
Wolfgang Ketter, University of Cologne
Anna Taudien, University of Cologne

How Am I Doing? The Impact of Localized Leaderboards in Digital Platforms

Sumin Song, McGill University
Kunsoo Han, McGill University
Animesh Animesh, McGill University

How Review Readers Cast Helpfulness Votes: An Empirical Investigation

Yinan Yu, University of Memphis
Dezhi Yin, University of South Florida
Warut Khern-am-nuai, McGill University

Identifying the Design Inhibitors of In-store Shopping Apps

Boineelo R Nthubu, Lancaster University
Amjad Fayoumi, Lancaster University
Darren Dalcher, Lancaster University

Improving Team Wining Rate through Experiential and Observational Learning in E-Sports Games: A Multilevel Analysis

Jiantao Zhu, University of Science and Technology of China
Bingqing Xiong, University of Science and Technology of China
Zhao Cai, University of Nottingham Ningbo China
Eric Lim, UNSW Sydney

Let’s Get Immersive: How Virtual Reality Can Encourage User Engagement in Process Modeling

Ludger Pöhler, University of Osnabrück
Julian Schuir, University of Osnabrück
Pascal Meier, German Research Center for Artificial Intelligence
Frank Teuteberg, Osnabrück University

Oh, What a Cognitive Relief! A NeuroIS Study on Visual Designs of Digital Signages

Anika Nissen, Institute for Computer Science and Business Information Systems
Gabriele Obermeier, University of Applied Sciences Upper Austria
Nadine R. Gier, Heinrich Heine University
Andreas Auinger, University of Applied Sciences Upper Austria

Online Review Helpfulness: The Role of Review-related Features and Product Type

Yumeng Yang, Peking university
David Xu, Department of Information Systems, City University of Hong Kong

Personalization and the Decoy Effect

Nasim Mousavi, Emory University
Jesse Bockstedt, Emory University
Panagiotis Adamopoulos, Emory University

Present Bias and Microtasking

Yi Gao, Tsinghua University
Hong Guo, University of Notre Dame
Dengpan Liu, Tsinghua
De Liu, University of Minnesota
Xuying Zhao, University of Notre Dame

The Affordance Cliff: Explaining Technology Workarounds

Chad Anderson, Miami University

The Devil in Disguise: Malicious Envy’s Impact on Harmful Interactions Between Social Networking Site Users

Hannes-Vincent Krause, Weizenbaum Institute for the Networked Society
Annika Baumann, Weizenbaum Institute for the Networked Society

The Digital ‘War for Talents’ – a Conceptual Framework of Technology-Driven Factors in Digital Personnel Selection Systems

Stephan Berger, Fraunhofer FIT
Björn Häckel, University of Applied Sciences Augsburg
Oliver Niesel, University of Augsburg
Bastian Stahl, University of Applied Sciences Augsburg

The Digitalization of Infants: An Entangled Web of Emotions, Affordances, and Constraints

Peter Leestma, United States Air Force
Dorothy E. Leidner, Baylor University

“The two faces of Janus”: the role of soldiering in information integration in the emergency sector

Anouck Adrot, Paris-Dauphine University
Stan Karanasios, University of Queensland

"Timing is Everything" — An Empirical Analysis of the Timing of Online Review Elicitation

Martin Poniatowski, Paderborn University
Janina Seutter, Paderborn University
Dennis Kundisch, Paderborn University

Understanding the Impact of Service Failure and Recovery Justice on Consumers’ Satisfaction and Repurchase Intention

Jack Hsu, National Sun Yat-sen University
Chao-Min Chiu, National Sun Yat-sen University
Kuang-Ting Cheng, National United University
Paul Jen-Hwa Hu, University of Utah

Why People Participate in Sending Danmuku? A Perspective from Herding Effect

Qingyuan LIN, City University of Hong Kong
Angela Lu, City University of Hong Kong

Why Unbundling Works: An Impact of Mobile App Unbundling on New App Adoption and Engagement

Elia Rho, University of California Irvine
Dongwon Lee, Hong Kong University of Science and Technology
Jiye Baek, Korea University
Kai-Lung Hui, HKUST

Why your Past Matters: Disentangling the Influence of “Static” and “Dynamic” Emotional Properties in Social Media Content on User Engagement

Reza Alibakhshi, HEC Paris
Shirish C. Srivastava, HEC Paris