Governance, Strategy, and Value of IS

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Paper Number

1714

Paper Type

short

Description

Manufacturers employ information technology (IT) resources to improve existing services and develop new services. Digital servitization literature has been exploring mechanisms to achieve success in IT-enabled service innovation. Research indicates that manufacturers’ IT-enabled service innovation is a multifaceted phenomenon of organized complexity driven by a few factors. The knowledge-based view and the organizational control theory offer two theoretical starting points to explain how IT capabilities, organizational control mechanisms, and the innovativeness of services result in success of IT-enabled service innovation. This paper deductively derives a configurational research model to explain manufacturers’ IT-enabled service innovation success. The outlook describes the steps to be taken to test the research model: data collection, data transformation, and set-theoretic analysis using a fuzzy-set Qualitative Comparative Analysis (fsQCA). The intended results contribute to digital servitization and information systems research to explain mechanisms of IT-enabled service innovation success while offering advice to manufacturers undergoing digital servitization.

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Dec 12th, 12:00 AM

Manufacturers’ IT-Enabled Service Innovation Success as a Multifaceted Phenomenon: A Configurational Study

Manufacturers employ information technology (IT) resources to improve existing services and develop new services. Digital servitization literature has been exploring mechanisms to achieve success in IT-enabled service innovation. Research indicates that manufacturers’ IT-enabled service innovation is a multifaceted phenomenon of organized complexity driven by a few factors. The knowledge-based view and the organizational control theory offer two theoretical starting points to explain how IT capabilities, organizational control mechanisms, and the innovativeness of services result in success of IT-enabled service innovation. This paper deductively derives a configurational research model to explain manufacturers’ IT-enabled service innovation success. The outlook describes the steps to be taken to test the research model: data collection, data transformation, and set-theoretic analysis using a fuzzy-set Qualitative Comparative Analysis (fsQCA). The intended results contribute to digital servitization and information systems research to explain mechanisms of IT-enabled service innovation success while offering advice to manufacturers undergoing digital servitization.

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