Event Title
The Journey towards Digital Work Empowerment - Conceptualizing IS-Induced Change on the Shop Floor
Paper Type
Completed
Paper Number
2438
Description
Information systems (IS), introduced as part of the digital transformation efforts of many manufacturing companies, redefine the role of a prior digitally disconnected workforce group: Shop floor workers (SFWs). Their evolution - from routine workers to empowered operational knowledge workers and process facilitators - challenges both the individual and the organization on various levels. Based on insights from an in-depth case study, we explore the digital transformation journey of a large-scale manufacturing company between 2016 and 2019. Analyzing data from interviews with 24 SFWs and applying the theoretical lens of technological frames allows us to highlight complex interrelations between IS-induced change, the mindset change and the work practices change. We revisit our analysis of the technological frame perceptions via a reflection with organizational executive experts and develop a more holistic understanding of IS-induced change.
The Journey towards Digital Work Empowerment - Conceptualizing IS-Induced Change on the Shop Floor
Information systems (IS), introduced as part of the digital transformation efforts of many manufacturing companies, redefine the role of a prior digitally disconnected workforce group: Shop floor workers (SFWs). Their evolution - from routine workers to empowered operational knowledge workers and process facilitators - challenges both the individual and the organization on various levels. Based on insights from an in-depth case study, we explore the digital transformation journey of a large-scale manufacturing company between 2016 and 2019. Analyzing data from interviews with 24 SFWs and applying the theoretical lens of technological frames allows us to highlight complex interrelations between IS-induced change, the mindset change and the work practices change. We revisit our analysis of the technological frame perceptions via a reflection with organizational executive experts and develop a more holistic understanding of IS-induced change.
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