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Paper Type

short

Paper Number

2374

Description

Process mining has emerged as a specific approach to data mining which leverages historical process data from process-aware information systems to derive insights and visual representations of an organisations business processes. It affords compa-nies the ability to identify critical paths. Research has so far focused on analysing the instrumental value of process mining on firm performance and how to improve and extend this set of tools for more accurate and comprehensive predictions. However, humanistic outcomes of process mining usage (e.g., job satisfaction, workload) have largely been neglected. In this research-in-progress report, we analyse process min-ing from a sociotechnical perspective. We use work systems theory to conceptualise how process mining can be used to improve work conditions through the alignment of processes and employees within a work system.

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Dec 14th, 12:00 AM

Creating Humanistic Value with Process Mining for Improving Work Conditions - A Sociotechnical Perspective

Process mining has emerged as a specific approach to data mining which leverages historical process data from process-aware information systems to derive insights and visual representations of an organisations business processes. It affords compa-nies the ability to identify critical paths. Research has so far focused on analysing the instrumental value of process mining on firm performance and how to improve and extend this set of tools for more accurate and comprehensive predictions. However, humanistic outcomes of process mining usage (e.g., job satisfaction, workload) have largely been neglected. In this research-in-progress report, we analyse process min-ing from a sociotechnical perspective. We use work systems theory to conceptualise how process mining can be used to improve work conditions through the alignment of processes and employees within a work system.

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