Digitization in Cities and the Public Sector

Track Description
Governments around the world are embracing radical transformations with the emergence of new digital technologies in the likes of Artificial Intelligence, Blockchain, Internet of Things (IoT), and Virtual Reality. As part of this trend, cities are also appropriating these new digital technologies to tackle pressing urban challenges and utilize their limited resources effectively. Consistent with the United Nation’s 11th Sustainable Development Goal of making “cities inclusive, safe, resilient and sustainable”, environmental, economic, and social sustainability has become a driving force behind the digitalization of cities. But at the same time, the diversity of digital technologies and socio-economic discrepancies across cities implies that the digitalization of cities has to be context-specific and demands an intricate understanding of how such transformation plays out in a variety of contexts globally.

Accompanying the digitalization of cities is the digitalized transformation of the public sector, compelling us to rethink the way government services are delivered, citizens are engaged, and public agencies create value for their stakeholders. Indeed, the digitalized transformation of the public sector generally and also specifically within the unique contextual boundaries of a given city is challenging contemporary knowledge on the enactment of public policy, the design and implementation of information systems, as well as the management of governmental institutions. Along with rapid advances in technology, it is becoming increasingly critical for information systems researchers to not only better comprehend the effects of digitalization on the intertwining relationships among public agencies, citizens, and businesses, but to also consider these effects within a global lens that takes into account variability in local conditions.

The Digitization in Cities and the Public Sector track is intended for high‐quality papers on the varied dimensions of digital transformation in the public sector. We welcome papers that can contribute to theory and practice by balancing research rigor with pragmatic relevance.

Track Chairs
Margunn Aanestaad, University of Agder, margunn.aanestad@uia.no
Minseok Pang, Temple University, minspang@temple.edu
Chee Wee Tan, Copenhagen Business School, ct.digi@cbs.dk

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Monday, December 14th

A Social Engagement Framework for the Government Ecosystem: Insights from Australian Government Facebook Pages

Lubna Alam, Deakin University
Asif Gill, UTS

Combining e-Participation with Augmented and Virtual Reality: Insights from a Design Science Research Project

Jonas Fegert, Karlsruhe Institute of Technology
Jella Pfeiffer, Justus Liebig University Giessen
Christian Peukert, KIT Karlsruhe Institute of Technology
Anna Golubyeva, FZI Research Center for Information Technology
Christof Weinhardt, Karlsruhe Institute of Technology

Data-Driven Cycling Policy Guidance using GIS

Felix Oberdorf, Julius-Maximilians-University
Nikolai Stein, Julius-Maximilians-University
Christoph Flath, Julius-Maximilians-University

Design and Evaluation of an Online Neighborhood Social Network for Fostering Social Connectedness and Participation: Lessons from Two Urban Neighborhoods

Pascal Vogel, University of Hamburg
Franziska von Mandelsloh, Hamburg University of Applied Sciences
Christian Grotherr, University of Hamburg
Uta Gaidys, Hamburg University of Applied Sciences
Tilo Böhmann, Universität Hamburg

Different shades of perception: How do public managers comprehend the re-use potential of open government data?

Auriane Marmier, University of Lausanne
Tobias Mettler, University of Lausanne

Digital Public Service Avoidance by People with Disabilities

Florian Pethig, University of Mannheim
Lennart Jaeger, EBS University of Business and Law
Julia Sarah Kroenung, European Business School
Arne Buchwald, Vlerick Business School

Information Technology Choice in Mobility Service Ecosystems: A Qualitative Comparative Analysis

Thomas Schulz, Neu-Ulm University of Applied Sciences
Markus Böhm, Technical University of Munich
Heiko Gewald, Neu-Ulm University of Applied Sciences

The Impact of Body-Worn Cameras on Routines and Performance in Police Organizations

Dung Tien Nguyen, University of Colorado Denver
Ronald Ramirez, University of Colorado Denver
Keith Guzik, University of Colorado Denver
Tony W. Tong, University of Colorado
Abdul Sesay, University of Georgia, Terry College of Business

Value Co-creation for Smart Villages: The Institutionalization of Regional Service Ecosystems

Juuli M. K. Lintula, University of Jyvaskyla
Tero Päivärinta, Luleå University of Technology
Tuure Tuunanen, University of Jyväskylä