Making Digital Inclusive: Blending Local and Global

Paper Type

Complete

Paper Number

2573

Description

Inclusive growth ensures that economic growth directly serves the welfare of lower income and excluded groups of society while focusing on profitability and financial success. Inclusive growth research in management and innovation studies has been supported by the UN, WEF, OECD and World Bank. Digital technologies, digital innovation, and digital entrepreneurship can be critical drivers of growth, productivity, and ultimately, poverty alleviation among marginalized and excluded communities. Yet, there are very few IS studies that utilize an inclusive growth lens and examine the role that digital platforms can play. This paper addresses this gap and adopts a single, revelatory case study approach to explain the process of creation and management of a platform-driven ecosystem and development of capabilities for inclusion of a community of waste collectors in India. The paper presents a process framework and contributes to both inclusive growth and platforms literature while also providing practitioner insights.

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1-Inclusion

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Dec 14th, 12:00 AM

From Waste to Inclusive Growth: A Digital Platform for “Ragpickers” in India

Inclusive growth ensures that economic growth directly serves the welfare of lower income and excluded groups of society while focusing on profitability and financial success. Inclusive growth research in management and innovation studies has been supported by the UN, WEF, OECD and World Bank. Digital technologies, digital innovation, and digital entrepreneurship can be critical drivers of growth, productivity, and ultimately, poverty alleviation among marginalized and excluded communities. Yet, there are very few IS studies that utilize an inclusive growth lens and examine the role that digital platforms can play. This paper addresses this gap and adopts a single, revelatory case study approach to explain the process of creation and management of a platform-driven ecosystem and development of capabilities for inclusion of a community of waste collectors in India. The paper presents a process framework and contributes to both inclusive growth and platforms literature while also providing practitioner insights.

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