Paper ID

1237

Paper Type

short

Description

There have been significant studies of adaptation in IS research. However, our knowledge of adaptation has been skewed toward the user side, that is, to user adaptation. Users are not always able to make desired changes, especially in cases of radical adaptation, due to a lack of deep IT knowledge or design limitations in an IT. Therefore, they reach out to designers for help. Designers are the programmers or user experience (UX) experts who develop an IT and are in charge of its maintenance and upgrade. Despite the increasing ease of obtaining user feedback, we know less about how designers make observable changes to an IT in response to user feedback, here termed designer adaptation. Our paper aims to understand the factors that influence designers’ adaptations. We draw on the elaboration likelihood model to explore how designers process user feedback as a key source for designer adaptation. A research model and several hypotheses are proposed.

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Designer Adaptation: A Feedback Perspective

There have been significant studies of adaptation in IS research. However, our knowledge of adaptation has been skewed toward the user side, that is, to user adaptation. Users are not always able to make desired changes, especially in cases of radical adaptation, due to a lack of deep IT knowledge or design limitations in an IT. Therefore, they reach out to designers for help. Designers are the programmers or user experience (UX) experts who develop an IT and are in charge of its maintenance and upgrade. Despite the increasing ease of obtaining user feedback, we know less about how designers make observable changes to an IT in response to user feedback, here termed designer adaptation. Our paper aims to understand the factors that influence designers’ adaptations. We draw on the elaboration likelihood model to explore how designers process user feedback as a key source for designer adaptation. A research model and several hypotheses are proposed.