In our empirical study of a small, geographically dispersed software development team, we examine the role and importance of communication norms in facilitating effective distributed coordination. Our longitudinal investigation of the ongoing communication engaged in by team members within multiple media highlights the creation and emergence of a number of key coordination norms that were critical to helping the team get its distributed work done.
Ghosh, Tanu; Yates, JoAnne; and Orlikowski, Wanda, "Using Communication Norms for Coordination: Evidence from a Distributed Team" (2004). ICIS 2004 Proceedings. 10.