This study examines how firms are able to effectively share knowledge across diverse functions and perspectives during enterprise resource planning (ERP) systems implementation. The primary objective of the study is to provide a theoretically grounded assessment of factors that enable firms to articulate and integrate the diversity of knowledge required for effective use of ERP. This includes factors that impact how existing knowledge is shared and how new knowledge is absorbed and transferred to become part of the firm's core knowledge competency.
Jones, Mary and Price, R. Leon, "Organizational Knowledge Sharing in ERP Implementation: A Multiple Case Study Analysis" (2001). ICIS 2001 Proceedings. 70.