This study investigates the effects of a GSS and task type on status influence in a group decision making setting. Three support levels were examined: manual support. face-to-face GSS support, and dispersed GSS support. Intellective and preference tasks were studied. The dependent variables were status influence, sustained influence, and residual disagreement. Status influence and sustained influence were higher but residual disagreement was lower in manual groups than in face-to-face GSS groups and dispersed GSS groups. Preference task groups also experienced higher status influence, higher sustained influence, and lower residual disagreement compared to intelle(live task groups. These findings suggest that a GSS dampens status influence and sustained influence, though at the expense of creating greater residual disagreement, especially for a preference task.
Tan, Bernard C. Y.; Wei, Kwok-Kee; and Watson, Richard T., "DAMPENING STATUS INFLUENCE USING A GROUP SUPPORT SYSTEM: AN EMPIRICAL STUDY" (1993). ICIS 1993 Proceedings. 57.